Prime Haven
Scalp Massager – Soft Silicone Shampoo Brush for Deep Scalp Care
Scalp Massager – Soft Silicone Shampoo Brush for Deep Scalp Care
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Return & Replacement Policy
Return & Replacement Policy
Return & Refund Policy – Prime Haven
At Prime Haven, we value our customers and aim to provide high-quality products and reliable service. If you are not satisfied with your order, you may request a return and refund under the following terms:
Return Conditions:
Customers must submit a return request within 24 hours of order delivery.
A clear unboxing video and visible shipping label image are mandatory for verification.
Once the return request is approved, Prime Haven will share the official warehouse return address.
The customer is responsible for sending the product back through a courier service.
After dispatch, the customer must share the tracking number with our support team.
Once the returned parcel is received and successfully inspected, the refund amount will be transferred to the customer’s provided account.
Important Notes:
Return courier charges will be paid by the customer.
Refunds will only be processed after the returned product is received and verified.
Products that are damaged due to customer misuse or missing original packaging will not be eligible for return.
Replacement Policy – Prime Haven
If you receive a damaged, defective, or incorrect product, you may request a replacement according to the policy below:
Replacement Conditions:
Replacement requests must be submitted within 24 hours of delivery.
A clear unboxing video and shipping label photo are required.
Once the replacement request is approved, Prime Haven will dispatch a new product at no additional shipping cost.
During delivery of the replacement product, the old item will be collected by the courier rider at the same time.
Important Notes:
Replacement is subject to product availability.
Requests without proper proof will not be entertained.
- Premium Quality Material:
Crafted from high-quality cotton and linen, this storage basket is made with eco-friendly, durable, and wear-resistant materials. Its simple yet elegant design enhances the aesthetic of any space.
Shipping Information
Shipping Information
📍 Delivery Locations
We currently deliver all across Pakistan.
International shipping will be available soon.
💰 Shipping Charges
Flat Shipping Fee: Rs. 149
Free Shipping: On all orders above Rs. 2399
⏱️ Estimated Delivery Time
Delivery time may vary depending on your location and order volume.
Karachi: 2–3 working days
Other Cities: 3–5 working days
📦 Order Processing Time
Orders are processed within 24 hours after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
🔍 Order Tracking
Once your order is dispatched, you will receive a tracking ID via SMS/WhatsApp.
You can track your order through:
Leopards Courier
PostEx Courier
Trax Courier
📭 Failed Delivery / Reattempt Policy
If delivery fails due to incorrect address, phone not reachable, or customer unavailability, a re-attempt will be arranged.
If the parcel is returned, reshipping charges may apply.
❓ Need Help?
For any shipping-related queries, contact us:
📧 support@primehaven.com
📱 WhatsApp: 0344-1470834
Cash on Delivery available
small delivery charges apply
Safe Delivery
Free replacement if damaged.
7-Day Easy Returns
Wrong or faulty items replaced.
Customer Support
WhatsApp us at 03441470834
Upgrade your hair care routine with this soft silicone scalp massager and shampoo brush. Designed for all hair types, this ergonomic brush effectively removes dirt, oil, and product buildup while delivering a soothing scalp massage. Whether used in the shower with shampoo or on dry hair for relaxation, it enhances scalp health and supports stronger, healthier hair growth over time.
The flexible silicone bristles glide comfortably across the scalp without scratching, making it ideal for sensitive skin. Its lightweight, easy-grip design ensures precise control for both men and women, and it works well on straight, curly, thick, thin, natural, or treated hair.
Key Features
1. Soft Silicone Bristles
Gentle, flexible bristles provide deep cleansing without irritation or damage to the scalp.
2. Dual Wet & Dry Use
Perfect for distributing shampoo in the shower or for a relaxing dry scalp massage anytime.
3. Deep Cleansing Action
Effectively removes excess oil, dirt, dead skin, and product buildup to reduce dandruff.
4. Stimulates Scalp Circulation
Massaging motion helps increase blood flow, supporting healthier hair growth.
5. Ergonomic Non-Slip Grip
Comfortable handle design ensures secure hold and easy maneuverability.
6. Suitable for All Hair Types
Works on thick, thin, curly, straight, short, long, natural, and chemically treated hair.
7. Durable & Hygienic Material
High-quality silicone resists bacteria buildup and is easy to clean.
